Wiki · Theme
trust
2 notes tagged with this theme.
All themes
Pattern Defensibility lives in what AI can't access What survives AI disruption sits in three categories AI cannot access without human participation — privileged client knowledge, trust, and institutional memory. Pattern The relationship is the product When the codifiable layer of professional work commoditises, the enduring product of a services firm is the relationship itself — the privileged context and the trust attached to it.